Privacy Policy Last Updated: 5/15/25 At Stelwood Services we value and respect the privacy of our customers. This privacy policy explains how we collect, use, and share information when you engage with our services. Please read this policy carefully to understand our practices regarding your personal information. 1. Information We Collect We may collect personal information to provide and improve our services. This information may include: • Contact Information: Name, address, email, and phone number. • Service Details: Information related to trash can cleaning schedules, preferences, and location. • Payment Information: Transaction data used to complete purchases or service agreements. 2. How We Use Information The information we collect is used to: • Fulfill and manage your service requests. • Provide customer support and respond to inquiries. • Improve our services, including quality assurance and troubleshooting. 3. Information Sharing We are committed to maintaining your privacy and will not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information only: • With Service Providers: Who assist us in operating our business, such as payment processors or customer support providers, under strict confidentiality agreements. • As Required by Law: If disclosure is necessary to comply with legal obligations or protect our rights, property, or safety. 4. Data Security We implement security measures to protect your information from unauthorized access or disclosure. However, no electronic transmission or storage is completely secure, and we cannot guarantee absolute security. 5. Your Rights and Choices You may request access to, correction of, or deletion of your personal information by contacting us at 979-320-0789. 6. Updates to This Policy We may update this privacy policy from time to time. When we make changes, we will notify you by updating the date at the top of this policy. Sharing of Personal Information: We do not share, sell, or disclose your personal information or mobile opt-in data to third parties without your explicit consent, except where required by law. Your information is kept confidential and used solely for the purposes you have agreed to. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties. Text messaging opt-in data is not being shared with third parties.. Opting Out of Text Messages: You have the right to opt out of receiving text messages from The Trash Can Cleaners at any time. To opt-out, you can reply “STOP” to any text message you receive from us. Consent and Opt-In: By providing your phone number and opting in to receive text messages, you consent to the collection and use of your personal information as described in this policy. We ensure that your consent is obtained explicitly and that you are informed about the types of messages you will receive.

Terms of Service

Effective Date: 5/14/2025

Company Name: Stelwood Services LLC

Address: 2750 FM 1463 #150 Katy, TX 77494

Contact: info@stelwoodservices.com / 979-320-0789


1. Service Overview

We provide professional curbside trash can cleaning services on a recurring or one-time basis. Services are performed at your designated address on the scheduled cleaning days.

2. Customer Responsibilities

To ensure smooth service, customers are responsible for the following:

  • Empty Trash Cans: Trash cans must be completely empty on cleaning day. If a can is full, we’ll skip the cleaning and you’ll still be charged for the visit.
  • Accessible Location: Place your bins curbside or somewhere easily accessible on the scheduled service day (ideally on trash day or the day after).
  • No Hazardous Waste: Trash cans containing or coated with hazardous materials will not be cleaned. This includes:
    • Oil, grease, fuel, or other petroleum products
    • Paint, chemicals, or solvents
    • Medical waste or sharps
    • Human or animal feces
    • Dead animals
    • Cement, adhesives, or construction debris
    • Radioactive, flammable, or explosive materials

If we arrive and find any of these items in or on your can, we’ll have to skip that bin and no refund will be issued.

3. Payments & Billing

  • Credit Card Required: Customers must keep a valid credit card on file for billing purposes.
  • Billing Cycle: Charges are processed according to your chosen plan (monthly, quarterly, etc.).
  • Missed Payments: Services will be paused if your payment doesn’t go through. Late fees may apply for overdue accounts.

4. Cancellations & Refunds

  • Cancel Anytime: You can cancel your service at any time with 15 days’ notice before your next billing cycle.
  • No Refunds: Payments are non-refundable unless we fail to provide the service due to our own fault.
  • Our Right to Cancel: We reserve the right to cancel service if hazardous materials are present or if payment issues continue.

5. Service Limitations

  • We’re not liable for pre-existing damage to your trash cans.
  • We’re not responsible for damage to property if cans aren’t placed in a safe, accessible area.
  • Weather or equipment issues may cause delays—we’ll always communicate any necessary reschedules.

6. Privacy Policy

We only collect your info for billing and service-related purposes. We don’t share your data with third parties, ever—unless we’re legally required to.

7. Agreement Acceptance

By signing up for our service, you’re agreeing to everything outlined above. It just helps keep things fair and smooth for everyone involved.